Customer Service Agent

Company: EnergyCare
Location: Henderson
Posted on: May 17, 2023

Job Description:

EnergyCare is a premier provider of customer services for energy industry clients. We are looking for qualified team members who have excellent customer service and communication skills and who like making customers happy!We have immediate openings in our Las Vegas, NV location. The ideal individual is one who can multitask and work in a fast paced call center environment. Our team member must be able to address existing customer questions and concerns with an end result of a fully satisfied customer.We provide a full paid training & will teach you everything you need to know in order to be successful. Earn a base salary plus bonuses and incentives.This position requires flexible working hours.As a Customer Service Agent, your role will be to focus on providing correct resolutions for both customers and businesses.Job Responsibilities:Take incoming calls from existing business customers.Recognize individual customer service needs and resolve their inquiries.Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again.Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the - - - - specific needs of the most vulnerable customersReview & update sensitive and financial informationMaintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call.Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriateInteract with other functional groups to ensure customer satisfactionMeet established productivity goalsWork simultaneously with multiple computer applications and databasesQualifications:Must be dependable and have excellent attendance1-2 years of proven call center customer service experienceStrong and effective verbal and written communication skillsAbility to quickly learn program and product knowledge, work on a PC and navigate a Windows environmentAttention to detail and accuracyHigh School diploma or equivalentMust pass a background and drug testThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.Powered by JazzHR

Keywords: EnergyCare, Henderson , Customer Service Agent, Sales , Henderson, Nevada