Senior Customer Service Representative - Henderson, NV

Company: UnitedHealth Group
Location: Henderson
Posted on: September 18, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This is your chance to take your customer service career to the next level. At Optum, we're changing the way health care works for the better and we want motivated people like you to join us. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.SM
As a Senior Customer Service Representative, You'll provide support to your team members by serving as a resource or subject matter expert. - Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you'll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:30am - 5:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 58 N Pecos Rd. Henderson, NV
We offer 2 weeks of hands on training. The hours during training will be 7:30am to 5:00pm, Monday - Friday. -
Primary Responsibilities:

• Schedule patients for surgery (hospital/physician/anesthesia/equipment)
  
• Go over all pre op paperwork with patients answering all questions
  
• Schedule patients for pre-op appointments
  
• Collect surgery copays/deductibles
  
• Gather all pre-op testing for patients to give to physician
  
• Notify physician of any abnormal labs
  
• Obtain prior authorization
  
• Check eligibility
  
• Confirm surgeries with patient/hospital/physician/anesthesia/equipment
  
• Schedule post-op appointments
  
• Adjust physician schedules as needed
  
• Answer incoming calls regarding surgeries, clearances, auth's etc. -
  
• Entering referrals online
  
• Must be able to work independently
  
• Provide high level of customer service while communicating with internal departments
  
• Able to problem solve
  
• Any other duties that may arise
  
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  
  High School Diploma / GED (or higher) OR equivalent experience -
  
• 2+ years of Medical office experience
  
• Basic skills in computer proficiency
  Basic Knowledge of Nevada Health Insurance
  
• Ability -to work any of our 8-hour shift schedules during our normal business hours of (7:30am - 5:00pm). It may be necessary, given the business need, to work occasional overtime
  
  Preferred Qualifications:
  
  Surgery scheduling experience
  Bilingual fluency in English and Spanish
  
  Nevada Residents Only: The salary range for Nevada residents is $16.00 - $31.44.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
  -
  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
  UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
  #RPO #RED

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