Guest Services Representative - MGM Grand
Company: MGM Resorts International
Location: Las Vegas
Posted on: May 8, 2024
Job Description:
The SHOW comes alive at MGM Resorts InternationalHave you ever
wondered what it would be like to work in a place full of
excitement, diversity, and entertainment? Are you enthusiastic
about being a team player in one of the most fascinating industries
in the world? At MGM Resorts, we seek individuals like YOU to
create unique and show-stopping experiences for our guests.THE
JOBAs a Group Services Representative, you will set the stage for
guest experience with your welcoming smile and service. By
understanding their unique stories and needs, you will own their
experience to create WOW moments and memories they will carry with
them far beyond their stay with us! THE PAY RATE Starting at
$19.57THE DAY TO DAY
- Welcome guests to the property with exceptional service,
anticipating their needs and resolving any complaints in alignment
with S.H.O.W. Service Basics
- Manage early and late property arrivals/departures, walk-ins,
and all tasks associated with guest room check-ins and check-outs,
ensuring a seamless and professional experience
- Enhance guest experience by offering upgraded accommodations
where available and promoting MGM Rewards enrollment and
benefits
- Collaborate with Housekeeping and other departments to meet
guest expectations and fulfill special requests
- Ensure accurate charges and credits are posted, collect
payments, and handle cash and credit transactions responsibly,
following property cash handling procedures
- Maintain security, privacy, and confidentiality while issuing
keys and providing a relaxing, hassle-free experience for
guests
- Perform other job-related duties as requestedTHE IDEAL
CANDIDATE
- An enthusiastic individual to join our diverse and unified
team, working collaboratively to meticulously manage and execute
tasks
- Prior Guest Service or similar role experience
- Possesses strong decision-making skills
- Ability to work well under pressure in a fast-paced
environment
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer applications.
- Positive attitude and a willingness to learn.
- Professional phone etiquette presenceWHAT YOU'LL NEED
- High school diploma or equivalent; previous experience in a
similar role preferred.
- Excellent communication and guest service skills.
- Flexibility to work evenings, weekends, and holidays as needed.
THE PERKS & BENEFITS
- College opportunity programs
- Access to company hotel, food and beverage, retail, and
entertainment discounts
- Free meals in our employee dining room
- Free parking on and off shift at all MGM properties
- Professional and personal development through programs and
networking opportunitiesAre you ready to JOIN THE SHOW? Apply
today
Keywords: MGM Resorts International, Henderson , Guest Services Representative - MGM Grand, Sales , Las Vegas, Nevada
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